PAYMENT AND SECURITY
Your online payment is processed with Braintree (a Paypal service) which allows payment using any major credit/debit cards. Braintree is a safe, secure, online payment system and is regulated by the Financial Services Authority.
ORDER CONFIRMATION
When we have received your order and payment, we will send a confirmation e-mail that we are processing your order. This will be followed by a despatched e-mail when your order has been processed.
GOODS
We endeavour to keep www.mypersonalisedchristmas.co.uk as up to date as possible with stock levels and also with the information available. In the unlikely event a product does go out of stock we will contact you to discuss arrangements that are suitable for you.
Please note this site is set up for deliveries to the UK only. For orders outside the UK please contact us by e-mail.
RETURNS/CANCELLATIONS
Please note that personalised products are not returnable unless damaged or faulty.
Once your order has been placed they go into production and cannot be cancelled.
DELIVERIES
We cannot be held responsible for delays due to bad weather or postal strikes.
If your item goes missing in the post we must be informed within 30 days of the order being placed.
Please note, that Royal Mail do not deem an item missing until 10 days after dispatch.
POSTAGE
Standard 2nd Class Delivery
Royal Mail 2nd class delivery from £1.99
Please allow your product dispatch lead time.
1st Class Delivery
Royal Mail 1st class delivery from £2.99
Please allow your product dispatch lead time.
Tracked 1st Class Delivery
All orders placed via Tracked Delivery are despatched as per the lead times as stated on the item and then delivered via Royal Mail Tracked. Prices from £5.95
Next Day Delivery
Next day delivery is available on a wide range of products. Order Monday – Thursday before 11am and receive your order the next day. Prices start from £7.99.
EIRE
Please allow 3-5 working days for delivery (plus production time which can be around 3 – 5 working days on some items).
INTERNATIONAL POSTAGE
Some items are available to be shipped internationally. The cost for this is £14.00.
All orders placed to be delivered internationally are delivered via Royal Mail International Signed For.